Luxury Rosewood Holidays case study
Hospitality — Round-the-clock hospitality staff on one HR platform
How Luxury Rosewood Holidays put resort, kitchen, and front desk staff on one platform — with team adoption in a week.
The context
Luxury Rosewood Holidays runs hospitality properties where staff work across resorts, kitchens, and front desk roles. Shift work, leaves, and statutory filings have to keep pace with 24x7 operations and seasonal demand swings.
The challenge
Different teams operated from different systems. Shift rosters lived in WhatsApp groups, leaves in paper forms, statutory filings in a CA's inbox. Compliance was getting harder as the headcount grew.
What we did
Indian HRM moved the entire workforce to one mobile-first app. Shift rosters publish per property. Leaves apply with team coverage visibility. PF, ESI, and bonus calculations roll up automatically per the Payment of Bonus Act and Shops and Establishments rules.
The outcome
- 1 week — full team adoption
- One app — for every employee
- Auto compliance — PF, ESI, bonus
In the customer's words
Our staff work across resorts, kitchens, and the front desk. Shifts, leaves, and statutory filings were a mess. Indian HRM handles compliance for us, and the team picked it up in a week.
Rajesh Menon, Operations Head, Luxury Rosewood Holidays